Structural damage. Mold. Ruined personal property. Burst water pipes are just a few ways water can wreak havoc on a home, and at Lake of the Ozarks — where many homes sit empty for weeks or months at a time — catastrophes like this are all-too-common.
When the unexpected happens, Lake residents need to know who to call for help. Lake Regional Restoration steps into chaos with their clients to help mitigate the damage and guide them through the stressful process of restoring their home to pre-damage conditions.
Lake Regional Restoration offers a full-circle solution to water damage and mold remediation throughout the Lake of the Ozarks area.
See water spots on your ceiling or walls? Give Lake Regional Restoration a call today at 573-302-8739.
Mark VanRonzelen, owner of Lake Regional Restoration, knows how to help his clients partly because he remembers exactly what it felt like to be in their situation.
After discovering inches of water in his kitchen due to a common ice maker issue, VanRonzelen realized he had a disaster on his hands and needed help.
“I saw first-hand what a restoration company did. But, more importantly, what they didn’t do. So, I got involved with the process and assisted in the restoration of my home,” VanRonzelen said. That experience was enough for VanRonzelen to make a career change to protect others from being left in the lurch when facing water/storm/fire/mold damage.
Fast forward several years and Lake Regional Restoration continues to pride itself on helping Lake residents through the stressful process of dealing with water damage as quickly as possible. “We are a partner in this process. Our job is not only to clean up the property but also to put our clients at ease. We stay in constant communication with our clients and their insurance company every step of the way,” VanRonzelen said.
“I know that when my clients woke up in the morning, they didn’t have me on their schedule. However, once they do call me it’s my goal to give them the peace of mind that everything will be OK,” VanRonzelen noted.
A burst pipe or a toilet overflow that results in water pouring into or through the house can be a nightmare. But a quick call to Lake Regional Restoration will get them out to your location promptly to stop the water damage and start the mitigation along with the drying process.
Careful Processes, Precise Documentation
When it comes to mold remediation or drying out of a home, Lake Regional Restoration uses scientific and mathematical processes to measure restorative progress. “We take measurements and readings each day as we clean up the site,” VanRonzelen explained. “There is no guesswork. We follow guidelines to monitor the progress.” This ensures that all restorative goals are being achieved; which in return takes all the hypotheticals out of the situation.
Even if Lake residents don’t see water flowing over their floors, a slow leak behind the wall can still cause a great deal of damage with a hefty price tag. “Pulling off drywall to discover a black or greenish fur growing in the walls is bad news, including being detrimental to people’s health,” VanRonzelen said.
If a Lake resident discovers a water spot on the ceiling or in a corner, simply painting over it without searching for the source only makes the problem worse. Mold needs less than 48 hours to start growing and spreading throughout the home.
In addition to costly damage, Lake Regional Restoration is also concerned with the loss of personal property. After responding to a flooded basement, VanRonzelen learned the importance of verifying what is presumed to be trash and non-salvageable versus discarding a treasure.
“The family kept their stuff stored in boxes in the basement. As we were mitigating and doing the clean-up, our client asked if we threw away an old paperback book, the book, Good Night Moon," VanRonzelen remembered.
The client’s son had died just a few years prior due to an auto immune disease, and he had read that book to his son every night: a memory he cherished. Recovering that simple paper back book meant the world to him.
VanRonzelen went on to describe how his team dug through all the bags to find the book. "Since then, I always tell my crew to never assume that anything is ok to throw away. This book meant so much to this father and we were able to find it for him," he explained.
Helping With The Insurance Claim
Dealing with the insurance company can be its own headache, and Lake Regional Restoration wants to help with that as well. “We talk with the insurance company and claims adjuster throughout the process for all of our clients,” VanRonzelen said. “We assist the insured with making the claim along with documenting the mitigation and drying process every step of the way.”
Water has a way of spreading in unpredictable ways, and the experienced professionals at Lake Regional Restoration know where to look and how to swiftly stop the damage from getting worse.
If you are in need of water mitigation or mold remediation, give Lake Regional Restoration a call today, or save their number for in times of emergency: 573-302-8739.
Visit their website at LakeRegionalRestoration.com
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